How to use your Intellicard
Do I need a separate card to use Intellicard?
Intellicard is either incorporated into your student card or provided as a separate care (depends of the university or institution) and is remotely activated. If your student card is stolen or lost, and you need a new one, this will not affect your Intellicard account.
How do I know if I am registered for Intellicard?
Your university or institution will inform you of this when your allowances are loaded onto the Intellicard system. You will also receive an SMS with your student PIN, and a welcome email from us. If you are unsure about whether or not you’re currently registered as an Intellicard user, please feel free to give us a call or send us an email.
Can I apply for an Intellicard account?
If you receive an allowance through a loan or bursary award, your institution will apply for an Intellicard account for you. If you have a private sponsor you may apply directly to Intellicard for allowance management.
What are the differences between the allowance types?
The important thing to be aware of is that sometimes portions of your bursary are transferred directly into your bank account, while others are divided into food, book, stationery, or any other allowance categories.
In some cases Intellicard does facilitate the transfer of cash payments, but our system is primarily focused on these other allowance categories. These categories don’t require a transfer to your bank account; they are accessed with your student card, by swiping your card at an Intellicard merchant. If you are unsure whether you have a cash payment coming to you, or an Intellicard allowance, please ask somebody at your financial aid office. You can also view your available allowances on this student portal.
How long will it take to receive my cash allowance?
Your funds should be available to you within a maximum of 7 working days from the time that we receive an instruction to pay it from the institution. For students receiving cash on a monthly basis, funds will be transferred on the 1st of each month and you can expect to have the funds available in your account within 24 hours.
What might cause my cash allowance to be delayed?
There are a number of possible causes for a delayed payment. Firstly, speak to someone at your financial aid office and make sure they have sent us an instruction for your payment. We can only begin processing a student’s payment once the tertiary institution has sent us this instruction. If this is not the problem, make absolutely sure that you have given us your banking details, and that they are correct. Lastly, it could be that we’ve received your payment notification from the institution, but it is still being processed, as there is a maximum turnaround time of 7 working days from the time of this notification.